Technology HAS CHANGED
We’re reaching a tipping point for technology in the talent management arena. It began with simple automation: take the paper processes and put them on a computer. Fine, but that left us with so many spreadsheets, Word templates, proprietary systems and disconnected point solutions that we were drowning in complexity and data overload. It also highlighted that many of the processes we were automating actually needed to be revised, simplified or eliminated altogether.
Baffled by the complexity we created, focus in recent years has been on process simplification, user-friendliness and redirecting attention to what actually matters. A good step forward, but we still suffer from too much data, too little meaningful information.
The “big data & analytics movement” has now really raised the bar – not just in terms of what data can be gathered, aggregated and analyzed but also how it is filtered and presented to audiences to provide immediate management insights. Activity lists are being replaced by composite dashboards, lengthy reports by simple performance heat maps – yes, pictures, literally replacing thousands of words.
Key Change for High Performance?
A shift in focus from process to outcomes. Burn the forms. With technology finally up to the task of producing meaningful information, managers can turn their attention to driving performance outcomes rather than being bogged down in laborious processes.