CE#466: 7 secrets to super customer service (CNNMoney)

In the past year, my wireless carrier refunded me $50 in international roaming charges that were my fault; airline reps saved me hundreds by rebooking my delayed or canceled flights for free; and my sofa was reupholstered at no charge, long after the one-year warranty was up.

My list goes on. I’m either extremely lucky or extraordinarily demanding, right? Nope. I’m just good at getting the companies I do business with to treat me well — and to do the right thing when a situation goes awry.

In an age of deteriorating customer service — two out of three consumers switched at least one service provider last year because of poor treatment, a recent survey by Accenture found — that’s no small feat. But it’s one you can achieve too.

Full article

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